Privacy Policy

Always Winter Tours LLC ("Always Winter Tours," "we," "us," or "our") provides private guiding and backcountry snow sports tours in Hokkaido, Japan and Chile. This Privacy Policy applies to personal information collected through our website (alwayswintertours.com), our booking process, and related communications, and should be read together with our Terms and Conditions.

• Contact Information: your name, email address, phone number, and country of residence, provided when you submit an inquiry, contact form, or booking request.
• Booking Details: trip dates, group size, accommodation preferences, and payment-related information necessary to process your booking. Payments are processed through third-party payment providers; Always Winter Tours LLC does not store your full credit card details.
• Health and Safety Information: information relevant to your fitness level, medical conditions, or emergency contacts that you provide through our waiver form, collected solely to assess suitability for backcountry activities and to respond appropriately in the event of an emergency.
• Photographs and Video: images or footage captured during your trip, as described in our Terms and Conditions.
• Communications: messages you send us via our contact form, email, WhatsApp, LINE, or WeChat.
• Cookies and Website Usage Data:basic technical information collected automatically when you visit our website (see "Cookies" below).

We use your information to:

• Process and manage your booking;
• Communicate with you before, during, and after your trip;
• Assess suitability and safety requirements for backcountry activities;
• Respond to inquiries and provide customer support;
• Improve our services and website;
• Send you information about your trip and, where you have opted in, promotional content;
• Comply with our legal and regulatory obligations.

We do not sell your personal information. We may share it with:

• Guides, instructors, and local operating partners involved in delivering your trip;
• Third-party payment processors, solely to complete transactions;
• Transportation and accommodation partners, where necessary to coordinate your trip;
• Authorities or emergency services, where necessary to protect your safety or as required by law.

Because we operate in Japan and Chile and serve clients from around the world, your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws than your own. Where required by applicable law, we take reasonable steps to ensure an adequate level of protection for your information when it is transferred internationally.

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Our website may use cookies or similar technologies to operate correctly and to understand how visitors use our site. You can control or disable cookies through your browser settings; please note that some parts of our website may not function properly if you do so.

Depending on your country of residence, you may have the right to access, correct, delete, or restrict the use of your personal information, to object to certain processing, or to request a copy of your data in a portable format.

• If you are located in the European Union or European Economic Area, these rights are provided under the General Data Protection Regulation (GDPR).
• If you are located in Chile, these rights are provided under Chile’s data protection law (Law No. 19,628, as amended).

To exercise any of these rights, please contact us using the details in "Contact Us" below. We will respond to your request within the timeframe required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including any applicable legal, accounting, tax, or safety-reporting requirements.

Our services are intended for booking by adults. Where a minor participates in an activity as part of a family or group booking, the information required under "Information We Collect" is provided and managed by the accompanying parent, guardian, or lead booker on the minor's behalf.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or wish to exercise your rights over your personal information, please contact us at: Always Winter Tours LLC — Email: info@alwayswintertours.com